Archives: Knowledge Base

Try these steps to resolve connection issues. Check browsers First, close other browsers and/or pages. Browsers often exchange data, even without your knowledge, and this can affect your bandwidth available for video calls. Check the connection quality in PsyCare Check your connection quality directly on PsyCare: Access the Virtual Waiting Room and before starting an […]

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Sharing a document with a patient

Share a document in the patient’s record Log in to the platform with your registration credentials and click on ‘ from the side menuPATIENTS’ to access the section. In the PATIENTS section you can see the LIST PATIENTS in PsyCare. In your PATIENT LIST: Find the patient you are interested in in the list or search for them. […]

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How do I start an online session?

Online session Log in to the platform with your registration credentials to start an online session. Important To start an online session, your therapist must have invited you to the platform, unless it is an “initial consultation” session. × Start an online session now Select that you see on your Home Page and access directly to […]

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Adding and inviting a patient

Log in to the platform with your registration credentials and click on ‘ from the side menuPATIENTS’ to access the section. First online session: customize the patient’s online setting! When you need to have a video consultation with a new patient for the first time, you can Set the setting online for the first session too. Add […]

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Therapist’s Data and Contact Details

My therapist Accessing the profile from the Home screen Log in to the platform with your registration credentials and on the HOME page you will see the section dedicated to the therapist: You view your main data (Name and Surname) his main contacts (email, mobile and landline) Click onSee Profileand go directly to his […]

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Sharing documents with your therapist

Document Sharing Log in to the platform with your registration credentials and click on DOCUMENTS from the side menu to access the section.In the DOCUMENTS section, there are two sections that allow you to share one or more documents with your therapist: DOCUMENTS:Here you can share and view all your documents in PsyCare (either entered […]

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Patient List: Features

Log in to the platform with your registration credentials and click on PATIENTS from the side menu to access the section. In the PATIENTS section you can view the PATIENT LIST in PsyCare. Patient List: Features The Patient List contains the main patient-related features. Here we find two main sections, separated into two clearly distinct […]

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How to manage documents

Log in to the platform with your registration credentials and click on the side menuDOCUMENTSto access the section. Personal document management In the section DOCUMENTS view all your PERSONAL DOCUMENTS in PsyCare. On the page: click on ADD DOCUMENT to add a new document click on DIGITAL SIGNATURE to digitally sign a document[Supporto: Digital Signature]#atfp_close_translate_span# click onSEARCH to search for […]

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Category Hierarchy and Tabs Layout

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