Archives: Knowledge Base

I can’t hear my therapist

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Make sure you have allowed PsyCare access to your microphone To participate in a video session, you must allow PsyCare to access your camera and […]

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My therapist can’t see me

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Allow access to the camera To participate in a video session, you must allow PsyCare to access your camera and microphone. You may have accidentally […]

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I can’t see my therapist

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Make sure you have allowed PsyCare to access your camera To participate in a video session, you must allow PsyCare to access your camera and […]

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Browser update

Personal Computer/MacOS Chrome Firefox Microsoft Edge Safari Mobile Android iOS Personal Computer/MacOS Chrome 1. Click on top right of the browser bar2. Click on Update Google Chrome. If you don’t see this button, it means you already have the latest version installed. Firefox 1. Click on at the top right of the browser bar and […]

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Delete cookies

Personal Computer/MacOS Chrome Firefox Microsoft Edge Safari Mobile Chrome (Android) Chrome (iOS) Safari (iOS) Personal Computer/MacOS Chrome 1. Click on at the top right of the browser bar and go to Settings2. Go to the section Privacy and security and click on Cookies and other site data3. Click on Show all cookies and site […]

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Webcam/Microphone Consents and Permissions

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Personal Computer/MacOS Chrome Firefox Microsoft Edge Safari Mobile Chrome Safari Operating System Windows MacOS Personal Computer/MAC OS Chrome 1. While remaining in the waiting room, […]

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I can’t see my patient

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Make sure your patient has allowed PsyCare to access the camera To participate in a video session, you must allow PsyCare to access your camera […]

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My patient can’t see me

Below are the most common browser problems that other users, like you, have encountered.You can always send an email to help@psycare.it to contact support and help you resolve the problem. Allow access to the camera To participate in a video session, you must allow PsyCare to access your camera and microphone. You may have accidentally […]

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I can’t hear my patient

Make sure you have allowed PsyCare access to your microphone To participate in a video session, you must allow PsyCare to access your camera and microphone. Your patient may have accidentally clicked Block, preventing you from hearing them.. Click here to see how to allow access to your camera and microphone. Your microphone is currently […]

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My patient can’t hear me

Allow access to the microphone To participate in a video session, you must allow PsyCare to access your camera and microphone. You may have accidentally clicked Block, preventing your patient from hearing you. Click here to see how to allow access to your camera and microphone. Your microphone is currently being used by other software […]

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