- Email:info@psycare.it
- WhatsApp: +39 375 703 9065
Allow access to the camera
To participate in a video session, you must allow PsyCare to access your camera and microphone. You may have accidentally clicked Block, preventing your therapist from seeing you.. Click here to see how to allow access to your camera and microphone.
Your camera is currently being used by other software
PsyCare cannot use the camera or microphone because they are being used by other software..
If you only have a camera or microphone, make sure you close any other software that is using them (e.g.. Skype, Whatsapp Web, Microsoft Teams, FaceTime…) or turn off and on your PC or smartphone again.
If you have multiple cameras or microphones, you can choose which one to use:
1. Inside the waiting room, select the audio or video input you want from the drop-down menus and refresh the page.
2. If you are already in the virtual room, open the side column and, in the tab 
Settings, select the devices you want to use from the drop-down menus. Finally, refresh the page.
Something is covering your camera
Some cameras have a mute button or cover. If yours does, make sure it’s not covered and that your camera is active.
Update your browser to the latest available version
Make sure your browser is updated to the latest version. Click here to see how.
Change browser
If you’re having trouble using PsyCare, try using a different browser. In particular, if you use Safari, we recommend using Chrome.
Do you have a camera?
To take online sessions, you need a camera. If your PC doesn’t have one, make sure the cable is properly plugged in and the camera is turned on.
Delete cookies
Sometimes cookies can prevent access to certain features.. Click here to see how to delete them.
Check your antivirus, firewall, or parental controls
Make sure psycare.it is not among the sites blocked by your antivirus, firewall, or parental controls.
GDPR and Regulations for Psychologists
WhatsApp: +39 375 703 9065
General Inquiries: info@psycare.it
Support: help@psycare.it
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